I was disappointed with the service recurved from ...

I was disappointed with the service recurved from BF Fencing considering we have spent so much with them. BG fencing agreed to collect the soil that the Paving installer ordered incorrectly. When I rang today as it was a week since they agreed to collect. I was told as they ha e been told by the paving installer it has stones they cannot take it back.

- why agree for a refund?
- the soil is in the bag it came in and not used therefore why would it have stones? I checked again today and cannot find any stones.

The response that I have received and many others (refer to feedback on here and yell) say it all about the company. This is the first time I have made such feedback as I genuinely am disappointed with the lack of ethical values of the organisation and bad customer service. You could have simple arranged for someone to have a look at the soil and checked yourself if it s returnable or not. Why agree then state it s the first you have heard of this? Anyways, I really don t want to spend too much time on this. There are other companies that are good such as Savoy timber, Build base, Jewson that have been so good to deal with as they are professional organisations!