BAD EXPERIENCE

BAD EXPERIENCE

First off upon checking in the front desk tried to overcharge me for the reservation so I had to pull up the confirmation email that had been sent to me. Secondly the elevators didn't work so we had to take the stairs, which was really ridiculous for a family of 5 on a vacation. So we get to our room and the sofa love seat is flipped up, which I found kind of odd being that the room appeared to be clean. The kids and I chose to stick it out in hopes that things would get better. But nope...the next morning my daughter and son decide to go eat breakfast not only were they charged but they were charged 25 dollars for a buffet that did not include bacon. Like wow really, I was livid. First off breakfast was included in the rate. So I call the front desk and so hey enough is enough what's going on here. She continued on to explain that she forgot to give the breakfast vouchers at the time of check in. I told her so you guys just decide to charge 2 children 25 dollars instead. She told me that I could come down and get the refund at any time. All in all this hotel looks good from the outside but go inside and you will see that they're in desperate need for improvement.
Had to REPOST my review since it mysteriously disappeared