I made an appointment for a comfort consultant, as...

I made an appointment for a comfort consultant, as they call it. When the day came for the appointment, no call, no show. I called to see what was going on only to find, after being on hold and transferred twice, that I wasn't even in their system. I was in the market for a whole new system, and they dropped the ball on their scheduling. I don't trust a place that couldn't even schedule properly. I will say they tried to send someone out after I spoke with them. I do realize people make mistakes, but as this is my first encounter and I was intending to buy AC, furnace, the whole bit, I would have thought it would have been handled more appropriately in the first place.