I went in not as a patient but a friend to the pat...

I went in not as a patient but a friend to the patient. Arrived around 7pm and left around 7:30am this morning and seeing no Doctor. The patient was not alone in this waiting to be seen for almost 12hrs process. Had others waiting in wheel chairs for their number to be called and other patients pushing them to the staff. The cleaning crew comes out and asks that we move to the other side so they can clean. We refuse they get the security to come out to make us move. He threatens to call the police if we don't move. Calls the police and they arrive at the drop of a dime. Asks to speak to the director as their pamphlet advising of client rights states that we have every right to do so. The director or personal named Tanisha never shows face. Terrible front end and back end staff. This is the ER and people deserve the utmost care if they choose to visit the ER. The place not hospital piece of trash needs to be re-staffed or shut down point blank period. Only one person at the front end desk should stay as he apologized for the wait. When all others brushed this long process off as if this is normal and not an urgent matter. 12 hours no food or beverages. Patients walking around with exposed IVs only to wait in an unsanitary environment as it was necessary to move us to clean. A gentle man arrives puking on the floor staff just look instead of hurrying to get the guy a vomit bag or something so his puke is not all over the floor. Lady comes out cleans up the puke with a broom. Is she going to use that same puky broom without cleaning it off or throwing it away? Who knows? Why lie to your patients? Why say you can't give results of tests done when your the one that did the test I'm sure you should have some knowledge of test results if your performing the test to begin with as you would need to know if the machine is functioning properly or the results are normal or abnormal. Advise your patients to go else where instead of having them wait in the lobby bringing them back to do test just to place them back in the unsanitary waiting area. Then you have homeless people occupying spots in the waiting area. I understand it's cold outside but this is an ER not a shelter for the homeless. You have staff laughing and gossiping about the whole ordeal standing at the front desk as if they have nothing to do, yet all these people have been waiting for hours ridiculous. I will never utilize you're services nor will the patient I transported to your location as the lack of professionalism is great at this location. Overall worst experience at the ER and I wasn't even the patient. Terrible! There were many accidents on yesterday and I received this as an excuse for the wait, however, the news reports minor injuries to the persons admitted to this location. And the accident's occurred early yesterday morning. The staff gets their meals and food delivered but have no care for the people that have been waiting for half a day and rather they are hungry or not. Nonetheless, I don't want the ER to feed us I want them to take care of each and every individual that visits their ER in a timely manner. We must do better as this world is drastically changing I can't imagine the lack of response received if war broke out in the streets of Baltimore if this is how your ER operates on a regular.