Yannie Lee

Review of Solage Calistoga

This is a beautiful resort. However, the service ...

This is a beautiful resort. However, the service has been atrocious. We were staying here for our honeymoon and had a bunch of stuff stolen from our car. Upon notifying the hotel, they let us know that their security cameras were broken during the stay. They initially promised to file a claim under their insurance. After several weeks of following up and not hearing back, I finally got ahold of the director of operations for property who told me that they would not be filing insurance through their property. This is absolutely ridiculous and makes me not want to stay at *any* Auberge property.

Beyond the incident, we also had terrible service at the pool. My husband is allergic to all seafood and nuts. When asking if they had non-seafood options at the pool, the waiter didn't make an effort to go ask the kitchen and let us know that they couldn't do it. We suggested he chat with the full kitchen (it's about 10 feet away and part of the hotel) and finally got some acceptable options.

When staying at a place like this, you expect exceptional service given the price tag. We did not feel like we got exceptional service during our stay.