Wendi

Review of Capital Ford

When My Dad and I first got there we started talk...

When My Dad and I first got there we started talking to Ken Ulrich. He asked us what we were lookin for and in what price range . We told him and he started showing us a few cars that were there. After going through about 3 to 5 we narrowed a few down and finally settled on the 2016 Kia Forte. This car everything that I was looking for and then some and completely within the price range .
I test drove the car and we went in to talk business . After getting information and finding out how much we wanted to put down and the monthly Payment I was comfortable with he sent the info off to see what could be done.
As we waited he offered us coffee , Water and ICECREAM!
He sat and talked with us just like we had known him forever . Never was he pushy or made us feel like he was a car salesman just trying to make a sale . I explained my situation and he genuinely seemed to care.
Our info was sent over to Sean Shores and while we waited Ken walked by grabbed the keys and said he was gonna get it cleaned up for me. I was a little confused and I asked is that a good thing? And everything is good? He smiles and said oh yes. I was so happy I almost started crying .
Then Sean called us in to talk numbers and when he told me base payment and the W & G Payment , I asked for the w&g to be explain. I like that but it was a little more than what I was comfortable with so he reworked it and managed to get it down alittle more to what I was more comfortable with. I am ecstatic.
He got all the paper work done signed and finalized in no time .
Sean is a very sweet and personable employee . He as well made us feel at ease and like he had known us for ever . Both himself and Ken were wonder and made my day!
Ken walked me out to the car took time to help me sync my phone and get my car set for me as well as explained some of the features that I was unsure about . He even took a picture with us and the car.
This was the best car buying experience I have ever had. Thank you so much Ken, Sean and everyone at Capital Ford . You all are wonderful. I will definitely be sure to tell everyone to go to you guys .
I am so happy