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Chelsey Ceron

4 years ago

Hitting a 2 hour route from Montreal to Gatineau t...

Hitting a 2 hour route from Montreal to Gatineau to be refused when arriving on site was very disappointing and frustrating after a long drive. I browse the website for 1 full week to get as much information as possible to spend a relaxing day at the spa and upon arrival we are informed that we must book for the thermal experience ... I do never seen anything so insane in a spa. I understand that you have to book for treatments, but for a swim .... ??? In addition, the website does not specify. I believe that an asterisk with the word "REQUIRED" is not enough. At least add "* THERMAL EXPERIENCE" or create a separate section for the thermal experience. REALLY disappointing.

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