I've been to the emergency room twice in my life. ...

I've been to the emergency room twice in my life. The first time was at the LAC-USC because I was a student at USC. I was there for more than 12 hours. The second time was few years later at Kaiser. I was seen immediately and left the hospital in less than 3 hours. I would've probably left in an hour but they wanted to monitor me.

Kaiser is big on efficiency. Therefore they operate like robots. Everything is timed. All the processes are timed. How long the doctor should spend time with you is timed. Even nurses are timed. The result is good service.