VERY VERY poor customer service. I made an error w...

VERY VERY poor customer service. I made an error when reconnecting my service and a disconnection order was raised. They arrived to at the door, greeted by my elderly Mother whom is staying with me. They cut the power and upon contacting them I was informed it would be "Up to 36hrs" before power would be reconnected and that only an individual that will DIE from no power can get a special exemption to have it put back on right away!

Never mind that my Mother's meds need refrigeration and it will all go bad...never mind that they could have turned the truck around and have it put back on in an hour or so....

Such ridiculously terrible service from a monopolized energy supplier!

We need change here in WA to stop this poor level of customer service