We purchased 5 major appliances from Dewaard & Bod...

We purchased 5 major appliances from Dewaard & Bode, for X-thousand dollars, upon arrival and installation, the top of the stackable washer & dryer was damaged. Since it was not going to be visible without standing on a ladder or being over 7 feet tall, no big deal. The Dewaard & Bode rep and I decided that a $100 in store gift certificate would be fair compensation, as we had planned on buying 2 more major appliances and spend at least another $1000.00. A few weeks after initial installation we called about using the gift certificate, etc, and they had no knowledge of that agreement, the installer had no recollection of the damage and they were not going to honor our verbal agreement. We placed at a minimum of 4 phone messages to "Jordan", the manager of the Hannigan store and our sales person for our appliances. He did not return ANY of our calls and would not talk to us, even when we went to the store, he disappeared, not available. They ended up replacing the top of the dryer with a service person, which was OK with us, but that was NOT our agreement. So, if you deal with Jordan or any of the installers, make sure you get everything in explicit writing, as (he) is a very dishonest person, and in my opinion a flat out liar. We ended up buying the balance of our appliances from Lowe's with good results, no problems. Buyer beware at Dewaard & Bode, get EVERYTHING in writing and don't take anything for granted, especially from "Jordan".