Cath Kirkman

Review of Le Meridien, Gatwick Airport

Though we have Platinum membership, we booked a Su...

Though we have Platinum membership, we booked a Superior room and stayed on the 6th floor. The lounge was being renovated but there was a reserved area on the ground floor and we were told that we could have breakfast in the restaurant free of charge (we would normally have breakfast in the lounge) so all seemed well. At breakfast we were told that there would be a charge as our room was not on the 8th floor. I explained we were Platinum members and would normally eat in the lounge. Breakfast itself was mediocre. When we came to check out, I wanted to make sure we had not been charged for breakfast but the lone receptionist was involved with another guest for such a long time that we had to abandon that and leave the keys on the desk. Another member of staff who was sitting behind the reception desk looked up at us and went back to whatever she was doing. I still don't know if we were charged - we return after our holiday so I hope things will have returned to normal. Not the usual excellent service we are used to at this hotel, sadly