Iron Creek Properties

Review of Resident Research, LLC

Resident Research has become short-staffed due to ...

Resident Research has become short-staffed due to COVID and stopped processing applications without informing clients. We've had tenants apply for properties 6 days ago, and as-of today, Resident Research has not even attempted to verify their employment or residency. Instead of doing the right thing and informing us, their clients, about the delay, they said nothing. I could have been calling these applicants myself, verifying myself, but I was not given a single opportunity to do so because Resident Research has hidden the truth from clients instead of being transparent and honest about their difficulties. We've now lost applicants and a week of vacancy due to this. Poor service, poor practice, lack of professionalism from R.R. I've been a client for over 6 years - we are done - I will find another company to handle our needs. It's just an incredibly disappointing way to end this relationship. Poor form, R.R. And you know it...