martha ruiz

Review of Hyatt Place & Cortona Inn & Su...

Soooo disappointed (REVIEW ON FOOD AND COOK ONLY)....

Soooo disappointed (REVIEW ON FOOD AND COOK ONLY).. just arrived to a late check in after an almost 2hr drive.. kids and I were hungry so we ordered food from bar (no room service available) we ordered a veggie burger and mac and cheese.. 20minutes later we got a call to our room that our food was ready for pick up. When my husband arrived with food there was a horrible smell, over looked it thinking it was the Mac and cheese so immediately we threw it in the fridge (smell still lingering in room by the way), so then we get in to the "VEGGIE BURGER" to our surprise it's as hard as a rock. Immediately I go to front desk where the receptionist was very kind after her herself trying to sink her nails into the burger.. I cracked the in 1/2 and the inside to was hard as a rock. I asked her to please call the cook out, wanted to ask him if he himself would feed this to his 8yr old child or even eat it himself. After a few minutes in the kitchen the receptionist came out to say MIGUEL was gone for the night. (Which truth be told I didnt believe one bit) ,I then asked to speak to Management but apparently there is no manager onsite at night.. I am soooo upset and disappointed.. we always stay at Hyatt Regency first time at a Hyatt Place.. by far the worse experience with food at Hyatt or any other hotel EVER!!! I must say the receptionist handled it well and provided cereal and milk should kids still be hungry.. I do have a video and pictures for corporate office.. Oh and yes O kept mac and cheese and burger because I will show management tomorrow.. that's if there is any available..