Noman Bajwa

Review of CAA North & East Ontario

On August 15, I called CAA to check my battery and...

On August 15, I called CAA to check my battery and possibly tow my 2011 Toyota Sienna. I called at 3:20 pm and after a half hour on hold, finally got an agent on the line. The driver arrived at 5:15. The tow truck driver boosted the battery which started the car temporarily. He told me that I needed a new battery which I agreed to have installed by CAA. The driver said that he placed a duplicate call, and that somebody would arrive with the battery within 90 minutes. This driver also told me that no action was needed on my part, and that I did not have to call CAA again.

Apparently, the tow truck driver gave me false information. I waited until 7:15 and then re-called CAA. After 35 minutes on hold, the agent told me that duplicate calls were no longer made and that no call had been made on my behalf. She also told me that a driver would arrive within two hours. At 9:15, the driver, Bill, arrived and installed my new battery. Bill was very friendly and professional. I was impressed by his positive attitude.

However, the next problem occurred when we had to wait forty five minutes for a supervisor to get on the phone and help complete the sale. Bill must have made 15 calls before a supervisor named Charles finally called him back. On the whole, I was very disappointed by the CAA service I received today. I expected a higher standard from this organization.