H Taylor

Review of Doubletree Suites

Let me start by saying that upon booking this hote...

Let me start by saying that upon booking this hotel I based my intuition off reviews and off of pictures and amenities. Upon arriving at the hotel we were greeted by a gentleman that is originally from Temecula and we got to talking and he explained to us that since we came in on a Sunday that the restaurants would not be open until Monday. He then proceeded to say let me put you near pool access so that when you walk out your room the pool's right there. So needless to say we were getting excited and come Monday morning We were ecstatic to go downstairs to the lobby for breakfast and the only thing that was open was the marketplace and it consisted of Starbucks and some miscellaneous items like apples and oranges and things of that nature. So we were a little apprehensive and upset we thought that there was a place to actually sit down and eat in the hotel. Needless to say we got Starbucks and a muffin and was looking forward to later on in the day to sit at one of the many bars they have outside in addition to going to dinner at one of the restaurants. Well that was a complete let down because when we went mid-afternoon to one of the numerous bars they have outside they were all closed. And now we're coming into dinner time on Monday and there's no restaurants open in the complex. So we proceed to go down to the front desk and we ask the guest service individual that's standing at the desk how come none of the restaurants are open when we were told upon check-in that they would be open and he stated that somebody misinformed you none of our restaurants are open at this time The only ones that are open are the marketplace and that's a grab and go. So we were very discouraged very upset because we were led to believe that there was on-site restaurants. Needless to say come Tuesday when we woke up we were covered in bites from head to toe. I proceeded to contact the front desk and I explained to them that they either have bed bugs or there is some type of insect that's not visible to the eye that's biting us while we're sleeping in bed.The front desk individual was so rude and non-apologetic and the only thing he said was I can send somebody up to your room to check to see if there's anything in the bed. So of course they sent up maintenance, maintenance rip the entire bed apart from top to bottom and then they informed me that they were going to have to call Eco Laband that by law we are required to get a report that will be mailed to us as to what their findings are. So here we are sitting in our room Tuesday night with complete misery of bites up and down our legs and there were times that we didn't even want to go into the bed. however let me back up maintenance had switched rooms and gave us a new room and so now we're in a new room yet even still miserable because of more bites that are coming. In addition to the insect bite issue the property is not very well maintained It has a tremendous amount of leaves everywhere We had a monsoon on Monday night which caused a humongous tree branch to fall down and block our staircase down to the parking lot and I informed the front desk and they said okay we'll get maintenance out there however the next day the tree branch was still in front of our staircase which is a complete hazard. Both pools on the property Tuesday afternoon were covered in leaves and bugs among other things that had been brought in by the monsoon and they failed to clean it and left it until Wednesday. So all in all we had received numerous conflicting reports on the opening of the restaurants from different individuals who work at the Doubletree some said they were open some said they were closed other people said that the marketplace would be open until 2:00 when in fact it closed at 11:00. It's very discouraging booking online looking at all the pictures the views the amenities the reviews and coming to a place where I wouldn't bring my dog. As for the DoubleTree I think their reputation has gone downhill!