Mark Porter

Review of Hilton Amsterdam

Upon receipt of the invitation to check in early a...

Upon receipt of the invitation to check in early and select the rooms I did so. Upon arrival we were notified that they mistakenly gave away one of my pre checked in rooms and no other adjoining rooms were possible. The AC did not work in our room and I brought it to the attention of the front desk. A service man arrived, diagnosed the issue and said it would not be practical to tear the room apart while occupied and someone would get back to me with a solution. The second night I contacted the front desk again and they said they would get someone on it. Nothing. The third night came and went with no solutions only more promises. To many things added up to overlook. We decided to depart early. They required an early departure fee in addition to the nights stay that we did not stay. I complained but nothing was rectified. The workers are nice but the management is lacking. The place seems to be living off a reputation that was long lost. Drinks in the dated and dusty bar are more than double that of the neighborhood establishments. The bar did not have the first three beers from the menu. The place is a buzzkill. Half of what is on the menu is unavailable. The place is dated. We attempted to leave early out of dissatisfaction but the charged us for our full reservations and rejected any pleas for consideration on all fronts. Ugh.