Mike Bourke

Review of Mercedes - Benz of Arlington

My car needed a small plastic panel replaced under...

My car needed a small plastic panel replaced underneath - a $100 part that is simply screwed in. Yet as I type the vehicle has been in the Service Department for 26 hours. I was advised my 10:30 appt. yesterday was just to "get in the queue." I've never encountered such a process - at my old Honda dealership a 10:30 appointment meant a mechanic looked at the car at 10:30 (okay, maybe 11:00). When I expressed dissatisfaction with this inefficient process, the response from my Service Representative was the telephonic equivalent of a shrug. I was told "this is why Mercedes has loaner cars." Really? So they don't have to keep appointments? I don't need a loaner car - I need MY car. I'm disappointed. I'll live with it, but I expected way more from a Mercedes dealership.