Ben Well

Review of Mercedes - Benz of Arlington

So I needed a key for my 2007 550S.The spare had b...

So I needed a key for my 2007 550S.The spare had broken over a year ago. To my detriment I failed to replace it in a timely manner. Unfortunately I misplaced the only key I had to the car. I called and spoke with a gentleman who told me I not only needed to bring my registration and driver's license (which I perfectly understood), but I would also have to have the car towed there. He went on to explain that they would tow it if it was less than 30 miles for $75.00, otherwise I would be totally responsible for getting the car there. He said, "that is Mercedes Benz policy".

I of course thought that was ludicrous on the face of it! I very politely told him I will definitely continue to try to locate my key under those circumstances. As I said, I thought that was ludicrous and unreasonable to say the very least. I therefore proceeded to called Mercedes Benz of Alexandria and was told I only need to bring prove of ownership, as in the registration and driver's license. Although that sounded perfectly reasonable, I asked if they were certain that would be all that is required of me, they reiterated.

It is obvious that the Arlington dealership was prepared to cause me major nonsensical inconvenience, and make a few bucks in the process, crazy! Let's think about that for a second; I would have to have my car towed there (more than 30 miles), have it sit there for two or three days (because the key would have to be ordered), inconvenience someone else to chauffeur me back out there to pick it up. That is nuts! This is not the first time I've questioned this dealerships ethics. Needless to say I will not ever consider contacting the Arlington dealership again for absolutely ANY reason. I cannot believe they were willing to put me through all that money, time and unnecessary inconvenience for a key. If could have chosen zero stars, that would have been my choice.

Sincerely,
A. X. Moore, Sr. Hughesville MD,