I commute between Seregno and Milan. Despite the g...

I commute between Seregno and Milan. Despite the good train offer, I must say that the Trenord service has deteriorated. Punctuality is becoming an optional. Almost all trains are late and this causes me serious problems. However, there is no longer the delay bonus. Maybe because in the last year it was no longer possible to pay a full price subscription? The staff at the station is courteous as long as you don't complain, because they are unable to communicate. And the Lombardy Region renewed the contract to Trenord without a tender. I wonder why....