I changed to iiNet after many years with Telstra ,...

I changed to iiNet after many years with Telstra , it took me a long time to realise there is no point being loyal to a company that really doesn't care if their service is not really a service. I was getting something like 5-10 mb download speed all the time . I spent hours waiting for things to download.
So I bit the bullet and changed to iiNett and I have never looked back , well until 6 weeks ago and suddenly one day the internet just failed . I looked at the modem & it was red then green back & forth on a minute by minute basis. I called the people on the help line & to cut a long story short I did that for 6 weeks , a technician coming to look on a weekly basis. Shannon in customer service was almost pulling his hair out , he assured me he could fix anything .... Last week after everything had been tried one more tech came out & really we were at a loss. So he climbed the pole & did what he did ( I don't really know ) but now I am on line again. These days we are so dependent on our computers for all sorts of things. I have to lodge my partners wages with Home Affairs dropping out of that program is agony.Online induction for jobs for him , we are totally dependent . My wildlife caring has to be recorded .
Anyway I do not regret changing to iiNet I know if that had of been Telstra I would still be waiting. Thank you.