Jessica Marchioro

Review of Sferas on the Park

My experience with Sfera s from beginning to end w...

My experience with Sfera s from beginning to end was absolutely horrible.
1) I had 5 wedding coordinators because they seemed to keep quitting, but no one ever communicated with the next one. 2 weeks before the wedding the new coordinator, Nicole, still didn t know what room we were in and knew absolutely nothing.

2) Before booking with Sfera s I visited the venue. I fell in love with a hanging floral arrangement above the bridal table and the coordinator told me it was theirs and can be included in my package if I make a deposit that week. We spoke several times about it via email and ensured my deposit was paid in time to secure the hanging.
1 week prior to my wedding I contacted the new coordinator, Nicole, to re-confirm again (didn t want it added to my bill due to miscommunication). Nicole replied and informed me it didn t even exist!! The bride that got married the week of my visit had purchased it and I had been misinformed . Nicole said she was happy to get a quote for me but it will be around $2000-$3000!!!! One. Week. Before. My. Wedding!
I emailed the owner explaining how upset I was, forwarded all the previous confirmation emails. He responded She no longer works here, sorry you had to deal with her, but there is no Floral Hanging and you will have to pay for one . His resolution was that he will waive the $220 cost that they have the right to charge me over my final number change. I had sent them my final numbers at 4:15pm and remembered two guests were no longer coming so I sent a revised email at 4:28pm with the correct number (minus two people). He said I could use that saving to put towards the floral hanging. I ended up being $2500 out of pocket.

3) Our Private Bridal Party Room turned out to be a reserved table for 6 in their public Boca Chica Bar. I was disappointed it wasn t a private room and would only fit half of us, but imagine my frustration when we get there and are turned away because the room was booked out for a 60th Birthday Party! I shared my frustration to Nicole, the wedding coordinator, I said I know its not your fault but this isn t what we agreed, I expected it to be a private room away from the public and where we can all be together for photos, I spoke firmly but calmly. She aggressively replied Well Jess, I ve worked with soooo many brides and you are the only person that s ever had an issue with this . She literally made me cry on my own wedding day after talking to me like this in front of everyone and completely ignoring how I felt. We ended up just all sitting in the hotel room and were unable to do any bridal party photos.

4) I asked to use the backdrop for our ceremony. I was told it would be a $200 cost BUT Nicole said if I wanted to do a trade and give them my Love neon sign. I agreed to pay the $200 as I wouldn t be giving them a $1500 neon sign. My sister however asked to speak to Nicoles supervisor to ask why it was $200 when the backdrop is already set up in the same room. The supervisor turned to Nicole and said Why did you say that? We don t charge for the backdrop when its already set up? . So it seems clear to me now that Nicole just wanted the neon sign.

5) Whilst doing photos Nicole asked me how much I would consider selling the floral hanging piece to them for. Yes, THAT floral hanging piece that was 'included' that I ended up paying $2500 for!

6) Our table skirting kept falling off so a guest went up to a man behind the bar and overheard him say to the waiter I cant wait for this f** wedding to be over and for this couple to be out of here . It was the owner Michael. She had no idea about the previous issues and she came to me and said Um, did you realise these guys hate you? How embarrassing.

Sfera s constantly tried to make me feel as though I was exaggerating or being demanding however the fact that the issue was them was confirmed when almost all of our suppliers complained about how disorganized and rude Nicole was.

Sferas overpromise to secure a booking and do nothing when things go wrong. So unprofessional!