Debra Lee

Review of Forest hills care center

The ONLY reason I am giving this facility two star...

The ONLY reason I am giving this facility two stars is because the staff members of the facility are truly IMPECABLE. Dedicated, determined, and overall wiling to do anything and everything to get my father back to the way he was before. Mari contacted me after my father was in the hospital and needed rehab care she was amazing and gave me everything I was promised. Even provided me with updates from the moment he walked in the door. Tatiana & Lawna were also incredible they were constantly answering all my questions and took time to check on my father daily. My father came to the first floor, transferred to the second and then to the third. This was mostly due to COVID as they needed to quarentine and I understood. The nursing staff on EVERY floor were incredible. They were just so patient and thats not something you see in the world today. The rehab team was coming to the room everyday and were attentative and when my father did not like the food Alina, the dietician did her best to accomodate him. Mark, the recreation leader catered to his every request regardless the time of day. It was all but a joyful experience.

There is only one complaint, the DIRECTOR OF NURSING. The Director of Nursing's name is Satwinder Bal. This woman is the WORST person the facility has working there. Not only was she rude to me countless times but the way she speaks to her staff members is nothing short of HORRIFYING. I have stood at the front desk to drop off food and clothing for my father and I have been witness to her yelling and screaming to multiple staff members in the hallway. Not only does she scream but she overall belittles them. Please be mindful that my father was sitting right in the hallway watching this unfold before his eyes and even he reported the incident to me later when we spoke over the phone. When she realized that I saw her she quickly walked into one of the offices and closed the door behind her. I have tried to reach her regarding my fathers condition but she always send me over to the Administrator or the Assistant Director of Nursing, both woman which are great and helped me with everything I requested. The Director of Nursing refuses to speak to me and tells me that the Assistant Director is better to answer my questions because she rounds with the supervisors, so then if shes doing all the work what can you possibly be doing ALL DAY LONG. Its truly sad that a great team has such a horrible person at the top. After witnessing her be so mean to not only myself but also people who are actually helping the building run smoothly it blew my mind. She is the rotten apple of that wonderful facility, getting rid of her is the best thing they could possibly do. You'd think a woman who is leading a healthcare facility could have more compassion and understanding for all humans.