Hello,

Hello,
I was a guest at this establishment Friday May 22nd.
This was not the smoothest day for this location. I booked my room online earlier that morning and wasn t checked in until 1130 at night due to reasons I still do not understand.
I came to the hotel at 4pm to check in, only to be greeted by a long line outside of the registration building. Parking was completely full so after a 30 minute ride around to finally find a parking spot. My family and I discovered that line was to check in for the day and people had already been standing there for hours.
My family and I decided to go eat somewhere on the premises in hopes that the line would go down. I continued to check the line from a distance and by the time the sun went down the line was even longer so we finally stood in line. It began to rain,a fight had already broken out, but we were asked to move the entire line facing the opposite direction due to being in the way of cars coming in to check in of which clearly was not possible. I asked the security guard for an umbrella (as he was passing them out around me) and was told they were for families with children only. So my family and I stood outside this resort registration building for two hours to finally receive a hotel key, a rude notice that the room with the balcony I wanted was not available, a free drink pass(of which was announced to the line of people would be open until 11 or possibly later).
I proceeded to the bar (rum runner) where there was sign saying seat yourself and a few other tables around eating and drinking.
I was never greeted by a server after sitting there for about 10 minutes so I got up and asked a gentleman if they were still serving and he gladly told me No, and walked away. By this time I m seeing the people I stood in line with making their way towards me with their drink passes so I let them know it was closed.
No promises kept at this location and I was charged resort fees without even having stayed at this establishment longer than 8 hours due to plans starting at 9am the next morning and never getting my key until after 11pm at night.
I ve worked in the hospitality industry more than 10 years and I have never seen something so disorganized. No management to be found. So hopefully this email makes it into the right inbox.
The money I spent on resort fees and my room were completely not worth it and unacceptable. I received a text two days later asking about my stay and I replied with awful and was instructed to email my concerns to someone but never received a reply.