Claire Richards

Review of Ardencote manor hotel country ...

We visited for a package which included a cream te...

We visited for a package which included a cream tea, dinner, bed breakfast and use of the spa facilities. Unfortunately we arrived 15 minutes too late for our cream tea and there was no way the staff were going to offer any leeway on this or even just the tea! The evening meal was lovely and the staff went out of their way to accommodate us which was obviously an improvement on the reception staff. Breakfast was also nice. The big issue though, which would prevent any of our party returning or recommending the hotel, is the fact that you cannot use the spa facilities on the day of checkout. We had all been at work on the Friday and were looking forward to chilling out on the Saturday but despite staying at countless hotels who offer this service the duty manager refused point blank to allow us to stay. The facilities were far from busy and we all found the duty manager's attitude to be patronising and negative. The contrast between the restaurant staff and front of house was huge. I would give 10/10 to the restaurant 0/10 for front of house and no return or recommend from us.