Travis Hellmer

Review of American Stock Transfer & Trus...

If I could rate 0 stars I would. I've held stock ...

If I could rate 0 stars I would. I've held stock (Adams Express Diversified Fund) since 1997. Sold it in 2017 along with stocks from a totally different brokerage. The other brokerage sent me the necessary cost basis information that the government required all brokers to track since 2012 for the purchases made through DRPs, cash purchases, etc. AST's website said I had to email them to request cost basis. I did that and waited five business days (per their automated response) but never received anything back. Called them on the 7th business day and got their voicemail system which said they'd call back. Two days later they called me back, but when I told them I needed the cost basis for my shares they said all my shares were "non-covered lots". BS. Covered lots were 2012 and AFTER due to the law change. Non-covered was prior to 2012. Suddenly they changed their tune after I explained the legality of it and promised to send me the cost basis information. Another 2-3 days passed and I got a secure email attachment that required registration with some 3rd party to get it. Guess what? Link and registration don't work. I already filed and calculated my own cost basis manually. Too late.

I'm glad I'm out of this company. I can't imagine having to have [tried] dealing with me if I had stayed in and sold partial shares.