Genie Levin

Review of Solage Calistoga

Upon check out at 12 pm, my husband and I noticed ...

Upon check out at 12 pm, my husband and I noticed that our bags were left outside in the front courtyard by the staff. He specifically asked reception for the bags to be placed inside due to the contents. <br/>On our return to the front of the hotel at 2:40 pm, I noticed our bags were still outside and unattended. I was able to open my bag and take a change of clothes out. Nobody asked who I was.<br/>My husband found three staff members at the front of the property and asked for our bags to be put inside. He went back to reception to make sure our bags were taken inside since we had to rush to our wine tasting. We were promised they would be placed securely inside and assured they were taking care of us.<br/>Upon our return to the hotel at 5:40 pm, the first thing I see is our bags still sitting outside on the patio area unattended. <br/>I walked into reception to ask to speak to the manager and calmly explained the situation. He responded in the most insincere tone, saying to me "Well, what do you want me to do?". <br/>The contempt towards my husband and I caused me to have a severe panic attack at the hotel. Solange did not care about the consequences, I was refused a place to sit or water while I was shaking and having trouble breathing. That 4k stay, many spa treatments and precious time were all thrown down the drain.<br/>I realized that once Solage Auberge has your money, the friendly facade drops. The hotel does not provide the standard, duty of care that is expected with a luxury resort.