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What a horrible experience with One Ocean Resort a...

What a horrible experience with One Ocean Resort and the Reservation Manager (Amber, who supposedly is in charge of the property if the General Manager is away). We came in from out of town and had made reservations through Priceline for two nights over Memorial Day weekend. The day of our arrival we called to see if we could get an early check in and we were told that our reservation had been cancelled by Priceline. Amber did say that they had a room on hold and that we could reserve it for a higher price than our initial reservation. We asked Amber to continue the hold so that we could speak to Priceline to figure out what happened. Priceline stated that they will not cancel a reservation unless the customer calls in and requests the cancellation. We find out that One Ocean Resort is the one that cancelled the reservation because they did not want to honor the rate, and that we were not the only ones that this has happened to. So ok, we will still give One Ocean another chance because it is a beautiful resort, we called Amber back and said we will reserve the room that she had on hold for us. Amber then tells us, sorry, we have no more rooms available. Totally unbelievable! Amber then becomes rude in trying to explain the situation and so I ask to speak with the General Manager. Amber tells me that she is the senior person on site and that the General Manager is not there. I said ok, well call him and have him call me. Amber says, all I can do is transfer you to his voicemail. So now we have no place to stay and all comparable hotels in the area are sold out!! We are just shocked that a resort can cancel your reservation and never notify you, just so they can turn around and try to make you pay a few more dollars. Then be rude to you about the whole situation and lie that Priceline is the one that cancelled the reservation. Very poor managing of a resort

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