Kacey Baum

Review of Wyndham Westshore Hotel

I am not even at the hotel yet! I was told prior t...

I am not even at the hotel yet! I was told prior to booking our flight when we arrived at the airport and AFTER we collected our luggage we are to call the hotel to schedule a shuttle. After three calls and no answer i finally called the front desk who told me a shuttle will be here to get us in 10 minutes. This was at 8:45pm at 9:15pm when i called the hotel back the man at the front desk told me i don t know what happened i will send another shuttle when i asked him what he meant he didn t know what happened he snickered and said he doesn t know he will send someone now.... it will take 10 minutes it is 9:32pm and we are still waiting here..... completely unsatisfied and so upset we have been here almost an hour now alone and watched 8 other families come and go before us! Unprofessional and embarrassing i will never book here again...