Horrible customer service. Had to call for clarifi...

Horrible customer service. Had to call for clarification and help regarding a 'late' payment (mind you in three years we've done auto pay on time), and it was impossible to receive accurate information. One representative said they would have the late (and last) payment removed from our credit score. When we called back and spoke to Megan Silvestri she was rude, abrasive, and did not care about customer service or loyalty at all. I was appalled by how she dealt with the situation, especially in the midst of a global pandemic.