Marcela JaimesReview ofVandergriff Acura
HORRIBLE! Customer Service while in the process of...
HORRIBLE! Customer Service while in the process of buying a car here was great (of course). Now the after math; I went in knowing and letting the salesman know upfront my score and my life circumstances... Well after searching for a finance company to pick up the deal the sales manager comes out to talk to me and informs me that I would need a "co-signer" Ok, I got one. well 3 hours later I am able to sit with the finance manager and of course get suckered and lied to about warranties.. which on my initial ppwrk stated sign and drive (warranty) was optional and I was told it could not be taken off but it said OPTIONAL.There went 2,999 towards my finance amount plus GAP etc. well I am a very detailed person so after I was being rushed to sign ppwrk because it was 8:33 at this point and I had been there since 2pm, I noticed where I was being told to sign said "CO-BUYER" I stated how did I walk in buying a vehicle then walk out as a co-signer? I was then told "Oh. it's the same thing" No, it's not nor was I made aware of this change! There was a typo with the address, okay.. we are human. But then the initial fee of the vehicle went up 1,000. I was like how does that happen? So, the finance manager walked out to speak to another finance manager then came back in and said he didn't know how that happen and he changed it.. Well, the "buyer" lives 3 hours away so they were going to fedex him the ppwrk THEY took 6 days to "overnight" the papers then 3 days into the "buyer" receiving them the wonderfully professional finance manger FERNANDO YOUNG called me (the co-signer that already did her part by signing as co-buyer) and asks when were the papers going to be mailed back I said "I don't know you'll have to contact the "buyer" he then said "I did and he has not called me back and I have not received the ppwrk" I said OK, what would you like me to do.. I can't control what's going on 3 hours away. *PAGE 1*

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