Michael via text appears pleasant, but when the ro...

Michael via text appears pleasant, but when the room gives issues the customer service felt lacking. Twice in two days the AC crapped out. The wifi also failed in our room and when we asked for a room in a higher floor. We were told there were no rooms, but my roommate called while I was texting and there absolutely were rooms available. Didn't like that lie especially when one text said they want a survey to always be a 10 out of 10.