Brian Lewis

Review of DoubleTree by Hilton LAX

Well it s a little difficult to describe my stay c...

Well it s a little difficult to describe my stay considering I never made it past the worst front desk attendant I have encountered. I booked the room on Priceline in which it was pay now and non refundable. I ended up getting to the doubletree around 1130 and had work at 9 am. I gave the man my drivers license then came the area of the deposit. I currently had a temp card from my bank and since my name was not on it he would not rent me the room. My friend was also with me he had his debit card with him, however he only had a photocopy and a digital identification. This of course was unacceptable. I ve seen my friend use this digital Id in several locations some requiring him to email it. So my phone died and I sat in the lobby trying to figure a solution. I told the man I could pull up my banking app which has my name, the card number, routing number, account number. Everything one would need for verification, he agreed after minutes of pleading. Then right before my phone powers on he comes up to my I called my supervisor I need a physical letter from the bank. !!!! Are you serious!!!!! This kid wanted to show his power as a desk attendant flaring his ego. What a tool. This was all after we had stayed at the doubletree in Culver City for a week. Apparently they have no affiliation . So I tell him ok I give up cancel the reservation for me. He says he will but Priceline charged me. I ask him for help so he gives me a phone number right after grabs the security gaurd in to watch over because he knows he s a pos and deserves his a$$ beat. Then it turns out Priceline and Hilton in both ends wanted the other to contact them. I left 140 down and went to a new place around 1245.