Jacqueline Cheng

Review of Denville Nissan

EDIT 11/17/18: I came back for another oil change ...

EDIT 11/17/18: I came back for another oil change since I really enjoyed my last experience with the service department here. Unfortunately, I have to edit my post because the pick up process was extremely disappointing. Granted the service was complete, but when I pulled up with my boyfriend to get my car, I see that two of the service department employees are leaning on the side of my car and another one standing right next to them as they are chatting away. I find this extremely disrespectful as this is a customer's vehicle, and personally, that car is invaluable to me as I had saved for years to be able to own it. To see the employees treating it like it was nothing but a place to rest their behind was extremely disappointing. One of the employees even knew it was my car and she got up to ring me out as I got close, but never once did she apologize for leaning up on my car. Meanwhile, as I come back out to get my car, a sales employee happens to be out there and asked whose it was because it is not a regular sedan. For someone in one department to ask that question, but another service employee not even care about potentially scratching the car, it is a huge disparity in respect.

Obviously, you can't guarantee if someone will continue to do this, but I hope management reminds their employees to respect the cars customers bring in. Whether it's a Versa or a GTR, everyone spent money to get that car and is spending money at the dealership to get service done and deserves equal respect for them AND their cars.

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April 2018: Stopped by for the first time to get an oil change and had a great experience dropping off the car and picking up. To be fair, I was not on a time crunch, so I asked them to just call me when the car was done. Everything was smooth from drop off to pick up, however, and I even got a complimentary car wash. Would come back again!