Ok, so I ll start by saying I love REI and everyth...

Ok, so I ll start by saying I love REI and everything they make is great quality. If you know anything about REI, you know you re going to be spending a lot of money going there. That said, the flagship store is so insanely busy that I just can t handle it anymore. Maybe they need more cashiers... so anyhow, I just order what I want on line (they usually have videos for what you re ordering, so that is way cool). You can order something at night and pick it up in the morning awesome! With the first hour of free parking, it would seem almost effortless. Sadly, the pick up area is all the way to the back of the store and down two flights of stairs. It s pretty hard buying a large tent and air mattress and having to haul it up all those stairs while watching out for people coming down then maneuvering your way through the store without knocking something or someone over. It s a great thing to be able to just go in and pick up your items without standing in line for an hour but it would be great if they made a spot for the online orders upstairs or an entrance/exit downstairs. Either way, I ll always go back.