Y Knight

Review of The Lodge at Ventana Canyon

From the outside the hotel looks like a two-story ...

From the outside the hotel looks like a two-story office complex. The room decor is outdated but decent. We had a two room suite and the 2nd room is a loft which is accessed via a narrow spiral staircase. The pillows in the loft beds were thin and the mattresses were hard. They wanted to charge the each of us, (party of 4, who were all included in the reservation), a $24 resort fee AND a $50 fee for possible "incidentals". After the front desk spoke with the manager in the end they didn't charge any extra fees. It was not clear what the incidentals fee was for because the carpet in the room was stained and one of the shutter panels for the upstairs loft window was missing. The restaurant was the best part of our stay. The dinners were delicious and fairly priced. Overall, we will not be going back to this property and not recommending it to friends.