The benefits office is awful. I brought my partner...

The benefits office is awful. I brought my partner who was two days post operation from her spinal surgery to turn in paperwork for a increase and to pick up her medications. The nurse at the desk told us we need a post surgical log with a note stating the date she would be recovered. This isn't anything a hospital would document in that report. I am a medical records specialist. She proceeded to take personal phone call in front of us and rudely cut us off when we began to ask questions to see what else would fufill the requirements. I am embarrassed at how the disabled veterans who fought for our freedoms is treated here.