Govinda Tamburino

Review of Sill-TerHar Motors

It s almost as if simple human decency can t be fo...

It s almost as if simple human decency can t be found at a service department. I was greeted with a this guy is backing up. The service person didn t ask me why I came in or what the condition of my vehicle was, nothing. Just expected that I wanted quick lane service. I hightailed it out of there. If you can t simply say Hello, I ll help you in a moment or what did you come in for today? you re pretty much a robot and your job will be replaced.

Update:
Instead of apologizing and inviting me back to make things right, I m attacked for simply not being said hi the way I wanted to. No, let me explain again. NO ONE said hello, no one greeted. The service guy didn t ask me A SINGLE question. Not one. He just cut me off several times by offering quick lane instead of trying to figure out what I actually wanted. This is AFTER I had parked and walked in. Is that more clear for you?

About STH Motors reviews:
After looking at a dozen 5 star and 1 star reviews, it seems STH loves when they get good reviews but when someone provides them feedback or is disappointed/dissatisfied, they simply apologize (didn t to me) and then go on defending themselves. When a customer provides feedback, you take it on and communicate down the chain. You don t try to discredit anyone who says something bad about you. They say the customer is always right... did y all not learn that?