I have had 3 service experiences with John L Sulli...

I have had 3 service experiences with John L Sullivan. I purchased a Ford Flex through them little over a year ago and purchased their comprehensive extended warranty to keep us covered.

We needed to get service about 6 months later when the Transfer Casing exploded . The vehicle had to be seeviced at Ford which wasnt an issue, however the warranty that we purchased allowed for 0 service on weekends leavinf us without a vehicle for 2 days. More over we were given the run around by JLS, they referred us between the warranty company and Ford.

My next expereince was 6 or so months later. I scheduled repair for a broken door sensor using the warranty. With over a weeks advance on the appointment the 2 hour repair took in excess of 5 hours.

This criticism and review is in no way a reflection of the people who I interacted with there. Everyone has been polite and kind, however the business or consideration beyond the soft skills side is lacking.

I will not buy another vehicle from here after the last 3 that my family has.