Donna was amazing. After trying to keep my warrant...

Donna was amazing. After trying to keep my warranty and work things out on a previous call with a rep named Autumn, I never received a call back from her. I decided to cancel my warranty account because the auto dealership originally made the mistake of listing my mileage incorrectly on my contract. Pinnacle Nissan of Scottsdale is absolutely horrible. They never call you back and treat you as though you are less than for buying a certified used vehicle. They were more than happy to take my money and pile on additions to the original cost of the car, but now they don't want to honor the warranty.

Donna helped me to complete the cancellation and also made sure I knew the prorated refund amount and where it would be going since Autumn had me believing I'd receive the entire amount directly. She didn't even explain that the refund would be applied to the loan.

So I want to thank Donna for making this one experience an easy one, for being knowledgeable and respectful, and being efficient.