Horrible experience as a resident of Exotica Dream...

Horrible experience as a resident of Exotica Dreamville. Today 9/12/2019 around 10:30AM, my mother who is 61 years old was stuck in the lift near 5/6 series for more than 25 minutes. This is ridiculous that no one from colliers knew how to get her out from the lift.

That was life threatening situation and my mother was feeling so sick when she came out from the lift after 25 mins. That s so shame that after spending such a huge amount in Maintenance every month and still such terrible experience which could have result in fatality or life threatening injury.

I am requesting Exotica to strictly take action on this. I have raised a complaint on society connect and I was thinking to register a police complaint.

Kindly check the cctv footage as a proof.

I need an answer from Exotica for the best solution on this as I can t risk my family members life in such a failure from colliers and Exotica side.

The supervisor of guards and estate manager are just saying sorry on that but sorry is not enough. My mother was crying and asking for help in panic for 25 minutes. We can t wait for such incident to happen and who is responsible for such failure?

The time was around 10:30AM today and she was stuck for 25 mins.

Atul