Edit: We are definitely a customer, and can back i...

Edit: We are definitely a customer, and can back it up with proof... photos taken and shared over email with your responses, plus the financing we signed up for to get it done and payments we're still making. This name is an online persona, but my real last name is Gerkin, and my husband and I live in Bear, DE, if that jogs your memory. We also still have a box of leftover dark wood flooring that was left here when they installed the wrong color before they replaced it with the right color we chose. Also have email dialogue between my husband, Bob, and General Manager, David Ryan working out the kinks of what went wrong with the work done the first time.

This review is late, but we hired this company in late 2018 to tear up the old rough carpet that was growing mold in the half basement of the house we had just bought and moved into earlier in the year. Took a couple of days to treat the concrete under the carpet with a mold killer, and replace the carpet with waterproof flooring. The floor was also sloped down in one corner a bit, and part of their job was to level the floor, which they assured us they could do. After the job was done, it took a few days to see that the job was done very poorly... they ripped out the old baseboards and replaced them with their own, but it looked like they weren't properly measured and cut to fit each wall base right, so there were some slight gaps in the corners where they were supposed to meet, and filled with rubbery type of glue/adhesive. It looked rushed, sloppy, and terrible. On top of that, the floor was still uneven, not leveled well... it even seemed more uneven if that's possible, kind of lumpy in places... you could tell by walking on it, some spots the flooring would have a little give under foot, where others it felt solid. Also, the flooring they installed was the wrong color... we chose a light wood color, and got a very dark smoky wood color. We reached out to them through email and showed them pictures we took of everything as proof, and they offered to have someone come out to look and confirm. When they did, and saw first hand the subpar work we got, they agreed to redo it with different people. We are grateful they did that, and the work the second time around is better and they replaced the flooring with the right color, but the floor is still uneven after trying to level it again a second time. And the baseboard in one corner is a little off, but the rest looks acceptable. They gave us a slight discount off the total price of the job, by deducting the price of materials used for the leveling, since that still didn't work out, so I guess that's a plus and we appreciate that. Still, all in all, it was more trouble than it was worth, and took more time than it should have because of the redo. It was our first home improvement in our first home, and it was less than a stellar experience. Don't think we'll be hiring this company again for any further basement work, and will look for someone else in the future.