Unbelievably bad service... Even by Singapore stan...

Unbelievably bad service... Even by Singapore standards. The food was ok, but nothing exceptional. The difficulty obtaining any service, and the poor service that was given, was exceptional though!
But what motivates me to write such a poor review is that my friend, who paid the whole bill for the table, as it was a birthday lunch for his wife, asked for the service charge to be removed, very reasonably justifying guys request. But the staff rather rudely refused.
There's so much choice at Dempsey, or elsewhere if you want good Italian, that there's really no need to eat here.