T

T Momma

3 years ago

Reserved for two nights and the hotel room was goo...

Reserved for two nights and the hotel room was good and clean. The kids decided they wanted to stay another night. I called the front desk and asked if the room was available for another night, they said yes it looks like you went through expedia though. I was told it would cost me certain amount which was very high and they suggested for me to reserve how I did before though expedia. So I did and the next morning I went to the front desk to make sure everything watching good and the person was so rude to me said who told you to do that and made me stand there forever has she sighed. My daughter just got out of the pool and was standing there freezing. The lady just kept saying it would've been easier of you did this another way. I said I'm sorry did I do something wrong I was suggested to do this. Another person came over gave me updated key and sent me on my way. When I checked out the same rude lady made me stand there forever with my kids and then had another person then help me took my keys and said you are good have a wonderful day. That one rude person just ruined it for us. I won't be back, even my daughter said the same thing. With the amount of money I spent there to stay it wasn't called for.

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