Brad Clayton

Review of AMP Security

I could not be more disappointed or dissatisfied a...

I could not be more disappointed or dissatisfied and I am seeking for a full cancellation and refund. I'd like to see how many of the reviewers have had the system for more than six months? At first, I was very excited and the overall sales presentation and everything seemed state-of-the-art. After installation we had a few connectivity issues which they promptly came out to investigate. That's really when the problems began. After the second attempt of getting the system connected, we've never been able to restore the cameras and doorbell to full working order. This was several months ago. I've even gone so far as to contact my Internet Service Provider to see if the problem is on their end. It is not. We have 225 - 250 Mbps Down / 20 - 25 Mbps Up and all of our other internet-based devices work just fine. As of right now, not a single piece of equipment works as it should (the camera does not connect at all and is unusable, the video-doorbell takes over 90 seconds to connect if at all within the AmpSmart App, and the "Smart" Thermostats need their batteries replaced every two weeks or so. The problem is definitely with Amp Smart's App (at least for the doorbell) because it works perfectly fine with the manufacturer's app but unfortunately it does not connect directly to your Alarm system when you use it that way. All in all, I am done with AMP Smart I do not recommend them under any circumstance.