0 stars from me as well! Although what do you expe...

0 stars from me as well! Although what do you expect from a bureaucratic organization?

Seriously terrible. The fact that they expect you to somehow magically know the status of your loan and repayment just because nothing has changed on your online portal is STUPID! I have called over 5 times in the past two months for the same issue! If you say that we are "good to go" and "its been taken care of," then it should be! Don't tell your customer service agents to say that, when, in reality, all that means is that they entered a request for a deferment or repayment option that now has to be approved by some higher up! At that point, you are NOT covered, and it is not all good! And for heaven's sake, if you decide to deny that request, TELL US! Don't let us think that we are current and our bills are good and then slap us in the face with another one a month later or a few days later; especially when the reason for its denial (being based on the type of loan that it was and nothing else) could be looked up by any of the customer service agents! UHEAA is a joke! Go ANYWHERE else for a student loan! Don't take out THBell loans, short term loans, or anything else with UHEAA.

Also, their 5 minute intro recording on their phone is ridiculous. Memorize what your extension is and enter it the minute the recording starts talking or you''ll be there forever.