Although I wasn't staying at the Hotel this time, ...

Although I wasn't staying at the Hotel this time, I was making use of their Serenity Spa services. Owning a house within the Resort, I rode my golf cart over. This review is more about the reception I received at the front gate from Ralph.
I was rudely greeted with a snide "Did you not read the sign? No golf carts on property". I said no I hadn't and asked him to raise the gate arm so I could turn around. He refused, saying I had to turn right there into an oncoming car going against the direction of traffic. When I asked his name, he jumped out of the guard kiosk over to the passenger side of my cart holding his name tag out. "It's Ralph, I'll be sure to let the know you don't like me".
Just wow! This is no way to treat guests or foster relations between owners in the Resort with whom they try to encourage to use their services. I called the Hotel and was told by reception no managers were available. I explained what had happened, and the front desk lady said yes, this is not the first time we have received complaints regarding Ralph. You should speak to the Hotel Security Manager. Of course, they were not in that day. I stopped by Reception after my services and finally managed to speak to a guest relations Manager. I explained the situation and told him to review their footage.
If you are expecting outstanding service from "all" areas of the Hotel, you may be disappointed. Quite sad as first impressions are everything. I will be going elsewhere for services in the future.

Update: The response from the owner, allowing homeowner's carts through February is much appreciated. The spa therapists are excellent. I understand the pool deck was over run with non guests hence the policy change. Maybe wrist bands could be issued to guests for pool use. Just a thought.