I previously leased an 2017 XT5 from another deale...

I previously leased an 2017 XT5 from another dealership. The lease termination date was April 2019. I had expressed interest in the XT6 that had not been released yet. While in contact with the other dealership awaiting the arrival of the XT6, I asked to speak with Dawn Medecke who was the individual that initially contacted me after I expressed interest in the XT5 at the Detroit Auto Show in Jan 2016. Ms. Medecke was so professional and kept me informed of the arrival of the XT5. I leased the XT5 the day Ms.Medecke contacted me to let me know they had received their shipment. My purchasing experience was seamless and very enjoyable. When I returned the XT5 to the dealership in April 2019, I asked to speak with Ms. Medecke and was informed that she had moved on to another dealership. The name of the dealership was not provided. I was so disappointed as she was the reason I had gone to that dealership in the first place. Keep in mind there are 3 other Cadillac dealerships(Ann Arbor, Plymouth & Dearborn) closer to my home than the dealership where Ms. Medecke was employed at the time. I came home and immediately began my search on Google to find Ms. Medecke. I was so pleased to find her at her new home, Crestview Cadillac. I called Crestview with the intent on giving her a piece of my mind for not contacting me when she changed dealerships. I advised Ms. Medecke that I was waiting on the XT6 and that I would prefer to deal with Crestview Cadillac because of my previous experience with her. My husband and I drove out to Crestview Cadillac (now there s 4 ( Novi MI) or more dealerships closer to my home) with the intent on getting on their waiting list for the XT6. Ms. Medecke advised that Looay Jamoua would be my salesperson who was out of the office delivering a new vehicle and was expected back shortly. While we were waiting, Ms. Medecke asked if I had seen the XT4. There was one on the dealership floor that looked nice. She said it was a fun car to drive and I should at least test drive it while waiting, which I did. I immediately fell in love with this vehicle, I was sold. She was right, so fun to drive and not as small as I previously thought. When Lou returned and went over all of the bells and whistles on the car, I leased it that day and are so happy that Ms. Medecke advised me to just test drive it.

Mr. Jamoua was a joy to work with. He was very informative and extremely knowledgeable. He had my Sirius XM and other bells & whistles set up before I left. He showed me the Service Dept and where to come if I needed service. He also said I would hear from the Service Dept welcoming me to the dealership, which I received a very nice welcoming email from the Service Manager. The purchasing process of this vehicle was the fastest. I don t remember the name of the Financial Manager I spoke with but, he was very informative and didn t try to sale me products and things I didn t want. I did end up purchasing the paint/interior protection that I really wanted. My car has the best shine even when it s dirty. I came to get on a waiting list and drove off the lot with a great 2019 vehicle that I am most satisfied with.

There was a loss of brake assist notification that popped up on my menu and I took the car in for maintenance. I had the pleasure of being serviced by Axel. Axel has the most pleasant personality. He advised that the maintenance would take about an hour and I was actually done in less time. While waiting another gentleman came to say hello and to let us know where water, coffee etc was available. I didn t get his name, but what a nice touch, someone else that s attentive at the dealership. This dealership is so professional and personable. It s obvious they care about you from the time you arrive, up until you leave and afterwards.
This is now my new car dealership. Yes, it s out of my way but, very much worth the trip. I ll see you in 2022 to lease my next vehicle.