Truely frustrating....Was told to call at 8am for...

Truely frustrating....Was told to call at 8am for cancellation appt. started calling at 8am on the dot called no less than 25 times between 8 and 8.15 on 2 different numbers to get user busy message, when I do get through rude lady tells me all doc appt gone and I must see the nurse... really... how convenient. I personally think the phone was off the hook the whole time. I understand there may well have been no cancellations.

I don t like to complain about public services as they do a difficult job and receive little appreciation, but I ve been on the receiving end of poor service from Reception staff here on a few occasions and unfortunately they are rude. This is not a reflection of the doctors and nurses at this practice. Come on guys... it s not what you say it s how you say it.