Robert Cutchens Review of Bob Brown Chevrolet
I took my wife's GMC Acadia in for what I believed...
I took my wife's GMC Acadia in for what I believed should have been a simple fix - the front blower wasn't working. Turned out to be a nearly $500 repair because the blower motor "took out" the the control module or vice-versa...some load of crap or another if you ask me. One component "taking out" another and viola, now you need both components replaced. I'm sure if I had the time and did a little research online I probably could have saved myself about $250 but, I relented and let them do the work. I guess they have to pay for the big new campus some how.
Not only that, but there were about 4 other costly repairs that they happened to identify while it was in. How convenient considering we are just over 61,000 miles on a 60,000 mile warranty...suddenly the thing if falling apart!
We've had no end of trouble with this GMC Acadia since we bought it. Frankly, it's a $47,000 pile of crap if you ask me.
We are two payments away from owning it and I will be looking at trading it in for something in the near future. I can tell you this, however, I will never purchase a GMC again and I will never purchase another vehicle from Bob Brown.
Update:
Out of curiosity I did some quick research on Amazon and found both parts for under $100 total:
15-81638 GM Original Equipment Heating and Air Conditioning Blower Control Module - $18.99 plus free shipping with Amazon Prime
TYC 700236 Replacement Blower Assembly - $47.41 plus free shipping with Amazon Prime
Went out to YoutTube and easily found a number of videos that showed how to change both components and neither looked difficult at all. I'd guess even someone like myself with no experience in ever having changed either of these components could complete the job in less than an hour.
Point is, going to a car dealer to have these kinds of repairs done simply doesn't make sense in this day and age. Parts are easily accessible online at a fraction of the cost that a dealer will charge you and there are plenty of step-by-step videos that show you how you can make the repairs yourself with tools that most everyone has available in their toolbox. Even if you don't, you could easily buy the tools and STILL be money ahead.
I feel pretty stupid for letting the service tech convince me that this work needed to cost this much. I should have known better though. Another dealer wanted $265 to change the spark plugs on my son's Honda Accord. I purchased the plugs at NAPA for around $55, bought an extension for my socket set and we changed all the plugs in less than hour.
I won't make this kind of $400 mistake again.
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