Julie S.

Review of Mac Churchill Acura

Really bad experience with this dealer. They adver...

Really bad experience with this dealer. They advertised the type of car I wanted and it had low miles. Sent an email to the dealership (through my bank car buying program), and received a phone call right away. Was told the car was still available, so we made arrangements to see it. Talked to the sales rep a couple of different times, he knew we were coming to see it. Drove on a Friday afternoon, in rush hour traffic, from Denton to Fort Worth, to see the car. It took about an hour to get there, due to traffic and construction. We were frazzled but excited because this car was going to be perfect for us.

Met the sales rep, Tony Mendez. He started the usual car sales BS, "let me take some notes on what you're looking for, so we can get you in the right car, blah blah". We said we knew the car that we wanted, and could we just see that one. He got up to get the keys. After quite some time, he came back and said that particular car had been loaned out to someone who had their car in for service!! We were floored! He knew we were coming to see that car, would likely purchase it, and he didn't take the time to grab the keys or make arrangements so the car would be there for us?? And then, we we started questioning him on it, he got defensive!! Actually had the nerve to say, "That's not that far" when we told him we had driven from Denton to see the car.

Tony got another guy to talk to us. His name was Taylor Geyer, and he introduced himself as the sales manager. Those first words out of his mouth were a lie. After much discussion he told us he would make sure we got a great deal for all of our trouble, but in the meantime could he show us another car. So we looked at the car that was brought up, and there were stains all over the driver's seat. It was not what we were looking for, we said no thanks. Taylor handed my husband his car and told my husband to call him first thing the next morning, and he would find out when the car we wanted would be back at the dealer, and he would have a price for us. My husband looked at the business card Taylor handed him, and his title on the card said "Finance Manager."

The next morning, my husband called Taylor, and Taylor hadn't learned anything about the car we wanted. Told my husband he would find out when the car was going to be back and call him. He never called back. Late in the afternoon, as we were on our way to another dealership, a "general manager" from Mac Churchill called. Seemed to know very little about the situation. My husband told him, "Look, at this point, with the way we've been treated, it comes down to price. What kind of price can you give us on that car." The "general manager" said he would find out and call back. About an hour later, he called and gave a BS price that was $500 less than the sticker price on the car. We said no thanks. And vowed to never do business with Mac Churchill, and to let as many people know they are your typical, snake-oil dealership. Lure you in with one thing, show you something different with a much higher price. And their customer service reflects their shabby sales techniques. Next is a phone call to my bank, to let them know how their "certified dealer" treated us.

On the bright side, our experience with Toyota of Richardson was A+, we purchased a car from them at a great price.